Refund Policy
Last Updated: October 12, 2023
At Reedify System, we are committed to delivering high-quality digital products and professional services that align with our clients’ business goals. This Refund Policy explains how we handle refund requests, project cancellations, and payments for our design, development, and digital marketing services.
Because our work involves customized design, development, strategy, and technical implementation, refund eligibility depends on the agreed project scope, the stage of work, the deliverables completed, and any costs already incurred.
By engaging Reedify System, you agree to the refund terms outlined below, subject to any applicable legal rights.
1. Scope of This Policy
This Refund Policy applies to services provided by Reedify System, including:
- UI/UX design and product design
- Website design and development
- Web application and SaaS development
- Mobile application design and development
- Wireframing, prototyping, and UX strategy
- API and third-party integrations
- Digital marketing and campaign management
- Technical support, maintenance, and related digital services
This policy should be read together with our Terms & Conditions, project proposal, invoice, and any applicable service agreement.
2. General Refund Terms
All projects are subject to an agreed scope, deliverables, timeline, and payment schedule.
Refund requests are evaluated individually, considering the work completed, milestones delivered, client approvals, resources committed, and non-recoverable expenses.
Payments for completed, delivered, or approved work are generally non-refundable, except where a refund is required by applicable law or agreed upon in writing.
3. Refunds Before Work Begins
If you cancel a project before any work has started, you may request a refund of eligible payments.
Approved refunds may be reduced by documented, non-recoverable transaction fees or third-party expenses already incurred, where permitted by law and the applicable agreement.
If project planning, discovery, research, design, development, or other billable work has already started, the refund will be assessed according to the work completed and the costs incurred.
4. Refunds for Work in Progress
If you request a refund after work has begun, Reedify System will review the current project status and determine the value of work completed up to the cancellation date.
Where appropriate, a partial refund may be considered for the portion of the project that has not been performed, after accounting for completed work, outstanding contractual obligations, and eligible non-recoverable costs.
The amount of any refund will be determined based on the project agreement, payment schedule, and applicable law.
5. Completed or Approved Deliverables
Payments attributable to completed, delivered, or client-approved milestones are generally non-refundable.
This includes, where applicable:
- UX research, product discovery, and strategy documents
- Wireframes, prototypes, and UI/UX design files
- Website layouts, pages, and development work
- Web application and mobile application functionality
- Custom code, integrations, and technical implementation
- Digital marketing strategy, campaign setup, and work performed
- Consultations, audits, and other completed professional services
If a deliverable does not meet an agreed requirement, please notify us in writing. We will review the issue and, where appropriate, work with you to resolve it under the agreed project scope.
6. Startup Launch and Product Growth Packages
Our pricing packages are starting-price offers, and the final project fee depends on the agreed scope and requirements.
Startup Launch — Starting at $1,499
This package may include UI/UX design, website design and development, responsive layouts, basic SEO setup, and related deliverables, as specified in the project proposal.
Product Growth — Starting at $4,999
This package may include product discovery, UX strategy, interactive prototypes, application UI, web app development, integrations, quality assurance, and launch support, as specified in the project proposal.
For both packages, refund eligibility is determined by the applicable payment schedule, work completed, approved milestones, and project-specific agreement. The starting price alone does not establish a guaranteed or automatic refund entitlement.
7. Digital Marketing Services
For digital marketing, campaign management, and related services, refund eligibility depends on the agreed service period and the work already performed.
Fees attributable to completed strategy, campaign setup, management, reporting, or other services already delivered are generally non-refundable.
Advertising budgets, media spend, and third-party platform charges are separate from Reedify System’s service fees unless expressly stated otherwise. Amounts already spent or committed to advertising platforms or other providers are generally non-refundable by Reedify System.
For recurring services, cancellation and any refund of unused future service periods will be handled according to the applicable agreement and mandatory legal requirements.
8. Third-Party Costs
Certain projects may require third-party services, subscriptions, licenses, or purchases, including:
- Domain registration and website hosting
- Premium themes, plugins, and software licenses
- Paid APIs and external integrations
- Stock images, fonts, and other licensed assets
- Cloud infrastructure and third-party platforms
- Advertising spend and other external service fees
These costs may be non-refundable once purchased, activated, consumed, or committed to a provider. Reedify System cannot guarantee a refund from an external provider, but we can help clarify the applicable terms where appropriate.
9. Reasons a Refund May Not Be Approved
A refund may not be available for payments attributable to completed work, approved deliverables, or services already performed.
Refunds may also be declined, where permitted by law and the applicable agreement, when a request is based solely on:
- A change of mind after work has started
- A change in business direction or project priorities
- Delays caused by missing content, access, feedback, or approvals from the client
- Requests for additional features or services outside the agreed scope
- Issues resulting from unauthorized changes made by the client or another provider
- Third-party costs that cannot be recovered
These circumstances do not remove any rights or remedies available to clients under applicable law.
10. Project Cancellation
Clients who wish to cancel a project must submit a written request through our official contact channels.
After receiving a cancellation request, Reedify System will review the project status, work completed, outstanding payments, and applicable contractual terms.
Any outstanding payment obligations, refund eligibility, and arrangements for handing over completed or partially completed work will be determined according to the project agreement and applicable law.
Cancellation does not automatically entitle a client to a full refund.
11. How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and business name, if applicable
- Project name or service purchased
- Invoice number or payment reference
- Date and amount of payment
- A clear explanation of the reason for your request
- Relevant supporting documents or screenshots, if applicable
Email: contact@reedifysystem.com
We will review the information provided and may request additional details if necessary. We aim to acknowledge refund requests within 2 business days and provide an update after reviewing the relevant project records.
12. Refund Processing
If a refund is approved, we will confirm the approved amount and processing arrangements in writing.
Approved refunds will generally be issued to the original payment method where possible. If that method is unavailable, an alternative may be arranged by mutual agreement, subject to applicable law and payment provider requirements.
We aim to initiate approved refunds within 7–10 business days after confirmation. The time required for the funds to appear in your account may vary depending on your bank, payment provider, or transaction method.
13. Project Disputes and Resolution
If you are dissatisfied with any aspect of our services, we encourage you to contact us before initiating a payment dispute.
We will review the concern against the agreed scope, project communications, approvals, and delivered work. Where appropriate, we may propose corrective work, revisions within scope, an agreed adjustment, or another reasonable resolution.
Any resolution will be subject to the applicable service agreement and legal requirements.
14. Changes to This Refund Policy
Reedify System may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal obligations.
Updates will be published on this page with a revised “Last Updated” date. The applicable terms for an existing project will also depend on its signed agreement and any mandatory legal requirements.
15. Contact Us
If you have questions about this Refund Policy, a payment, or a project cancellation, please contact us.
Reedify System
Email: contact@reedifysystem.com
Website: https://reedifysystem.com/
We value clear communication and aim to handle all refund requests fairly, professionally, and transparently.
